Tata Communication Recruitment 2020 | L1 Support Engineer(Software Application) | Freshers | 2018, 2019, 2020 Batch | CSIT | BE/Btech/Diploma/MCA | Pune
Posted on: 12 Jan, 2020 |
Last Date: 31 Jan, 2020
Company Profile: Tata Communication
Tata Communications is an Indian based tele communication organization. Its some time ago called VSNL Videsh Sanchar Nigam Limited. Its a part of Tata Group. In 1986 It was established as Videsh Sanchar Nigam Limited (VSNL). In 2002, after the Government of India chose to strip its shareholding, Tata Group obtained a 45% stake in VSNL.
p>The worldwide arm of VSNL, VSNL International, was propelled in 2004. It was completely taken over by TATA Group in the year 2008. Its present in increasingly then 200 nations around the globe. They serves all the more then 7000 clients internationally. They Connects 4 out of 5 versatile supporters around the world. They Operates the biggest entirely possessed and most exceptional subsea fiber organize which supports the web spine, where its system bears 30% of the universes web courses.
They centers around helping organizations comprehend and explore through the huge potential offered by advances that they have come to depend upon, for example, network, mobility, coordinated effort and security administrations.
Headquarter: Pune, Maharashtra, India
Company Type: Private
What are the Education and Experience Required in Tata Communication 2020 for L1 Support Engineer(Software Application)?
EDUCATION & EXPERIENCE DETAILS:
Job Location: Pune
Job Schedule: Full Time
Job Shift: Shift wise
Position: L1 Support Engineer for Software Application Helpdesk
As a support engineer you have to responsible for providing support, give suggestion, problem solving, and technical information to customers regarding how to use software applications. All Applicants should have an expertise of software and have an excellient communication skills. As a software engineer you should be able to
understand the software development lifecycle concepts and have to work in different shifts.
Applicants should have 1- 2 yrs of experience in Java/ SQL/MYSQL/ PostgreSQL databases / Rest API/ Spring Boot.
Applicants should have hands in exposure on Java/ SQL/MYSQL/ PostgreSQL databases / Rest API/ Spring Boot.
Applicants have a good understanding of business.
You should have an excellient Analytical Skills
Applicants should work as a good team player and in feature should be able to lead the team
Applicants have an excellent working knowledge on SDLC
Applicants have an understanding of Telecom domain and process will be an added advantage.
How to apply Tata Communication 2020 for L1 Support Engineer(Software Application)?
PRIMARY ROLE & RESPONSIBILITIES
As an Application support engineer you should be able to log calls and documents of customer complaints in service desk applications.
You should be able to develop new application as well as modify code if any bugs and errors arises.
As an engineer you should be a part in the development of Automatic Testing script.
You should be able to monitor the alerts of event and notify to the concerned team. You have to generate the request from the end users to level 2 & 3 support engineers.
You should be able to monitor the availability of the Database events like availability database, instance and space availability of the disk drives and file systems.
As an engineer you have to monitor the backups, recovery errors and respond to the request regarding restoration of the database.
You have to monitor the metric alerts, performance related issues like high CPU utilization, Application performance, high Memory utilization, Application tuning, and Query tuning.
Whenever database stop or start you have to acknowledge the request. You have to create a new user permits grant specific data access to the use of that users.
You should be able to manage the ticketing system.
You have to able to analyze and diagnose the issues.
You should be able to timely permorm actions on the tickets and resolve the issues within the SLA.
You should be able to support the end users by resolving queries and supporting in day to application usage.
You have to develop the reports for teams across the business.